Terms and Conditions
Please take note of the following cancellation policy before booking.
Cancellations are a difficult affair for both us, and prospective customers. You must be aware that there is a financial implication to canceling a trip at the last minute. Due to the unique nature, and small size of our groups, we are forced to remain quite firm about our cancellation policies. Consider that on a given day you have a reservation with us, we are there, onsite, waiting and ready to serve you. Regardless of the cancellation reasons, our time and fixed cost are already invested; we may even have turned down other customers by holding your space. Thus it's easy to see why we must remain so firm regarding our cancellation policies.
You have 24 hours prior to your tour to cancel your reservation without penalty.
- Cancellations within 24 hrs of the trip, 100% of the total cost will be charged.
- All cancellations must be made by telephone directly with FineLine Excursions.
- No Show 100% Charge.
- Late Arrivals 100% Charge.
- In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands.
Weather related cancellations
We make all the determinations about weather cancellations however, so please don't make the mistake of deciding you're not going to come because you think the weather might not be acceptable, as you will be charged if the trip goes out. (It can be raining where you are and sunny at the tour location!) If, at any time you have a question about the weather conditions, please call us to be sure.
Trips are subject to change
One of the things that we enjoy the most about our trips is that everyday on the water, in the rainforest or anywhere in Puerto Rico, is a different experience. According to the specific weather conditions for any given day a trip may vary slightly from our advertised offerings. Everyday our tour guides will select the route that they believe will be the most fun and enjoyable for the whole group. Some days a given trip may do an additional stop beyond what is advertised, at the same time, that trip may do one less stop than what is advertised. For that reason, we encourage you to choose your trips based on the rough descriptions provided here on our website and simply trust us to provide you with a wonderful experience.
Some days may be slightly different than other days, but that is because our guides are extensively knowledgeable of the areas that we visit and we may be mixing it up a little bit to provide you with the best experience possible.
Your credit card will be charged 24 Hours prior to your reservation date.
Should you prefer to pay in CASH on the day of your tour please inform our main office in advance.
Transportation service is subject to a minimum of 6 guests requesting transportation for the same trip. This doesn’t mean that you have to have all six guests in your party; you can simply join other guests from other groups that need transportation as well. In the event that the minimum amount required is not met, you have the option of covering for the minimum requirement
Guest with physical conditions, pregnant women, or those who have epilepsy, back problems, heart conditions, or dizziness are not allowed to participate in our Adventure Tours. Maximum weight allowed per kayak is 485 pounds. Guests participating in our Rainforest Hiking Tour must be in good physical condition and able to complete a brisk 1.5 hr hike.
Conditions of Travel
Fine Line Excursions reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Fine Line Excursions can’t guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage. Components of trips are weather dependent and Fine Line Excursions cannot be held liable if trip components are not available on the day of travel.
The itineraries on our websites are correct at time of publishing and may differ slightly to those in our printed brochure. Occasionally our itineraries change as we make improvements based on comments from past travelers and our own research.
Whilst we make every effort to safeguard our passengers, Fine Line Excursions cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that adventure excursions involve a higher than normal risk and a signed release will be required from all participants before departure. Fine Line Excursions also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided including but not limited to activity and accommodation providers.
Fine Line Excursions is not a common carrier and therefore may refuse to carry a person whose behavior is detrimental to the enjoyment of the group. By travelling with Fine Line Excursions you agree to accept the authority of the guide and accept their decisions. Our staff is entitled to a safe working environment and our passengers to a great holiday. Any threats to safety being physical or verbal or inappropriate behavior may result in removal from the trip. If a guide requires a passenger to leave the trip, no refund will be given and that passenger will be responsible for their travel costs, from that point.
While we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to events beyond our control. Fine Line Excursions requires a signed release form from all participants before tour departure. This is signed on the day of your tour or on each separate tour if part of a larger package.