Frequently Asked Questions

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You can email us directly: info@finelinetours.com

You may also call us at 787-668-6827

General Questions

Is Transportation Included?
Yes!
Transportation is included for all of our Tours. This includes Pick up and Drop off at various locations, throughout San Juan, Isla Verde, Condado throughout the day.

Your Pick up time will be posted on your confirmation e-mail.
What if my hotel is not listed?
That's OK! At checkout you can select an alternative hotel; or you can contact us directly to make alternate pick-up arrangements.
What if I have not yet booked a hotel?
Once your hotel arrangements are finalized, you can contact us directly with your hotel details.
What if I live locally, am staying with friends or relatives, and/or don't require pick-up?
Once your booking is confirmed, we'll send you complete details and directions to the tour/activity departure point nearest to you.
Is this tour wheel Chair Friendly?
Wheel Chair compatibility is relative to the person in the chair. Most of our tours are designed for active people. One condition that presents limitations for wheel chair borne guests can be a spinal issue. People with back problems, regardless whether they are in a wheelchair or not, should not participate in our more adventuresome tours. Additionally, some upright mobility is required to gain access to our buses. FineLine Excursions recommends that you give us a call in advance to discuss your condition and abilities and we’ll do everything possible to get you or you guest to where the fun is!

Reserving your Tour

How do I book a tour?
Simply make your reservation online or you may book by calling our office at: (787-668-6827) between 9am-5pm Atlantic time
How far in advance can I book a tour?
365 days. However, depending on the tour sometimes the schedule may not available that far in advance.
Do the tours fill up?
Yes and no. Our groups go from 6 – 29 guests.
Certain tours are harder to get into than others - in particular Bio Bay + Rainforest due to popularity and limited spaces.
When do I have to pay for the tour?
Your credit card will be charged 24 Hours prior to your reservation date.
Should you prefer to pay in CASH on the day of your tour please inform our main office in advance.
Kids are Welcome!
Requests for child travel info and pricing should be directed;

Cancellation Policies

What is your cancellation policy?
You have 24 hours prior to your tour to cancel your reservation without penalty.
  • Cancellations within 24 hrs of the trip, 100% of the total cost will be charged.
  • All cancellations must be made by telephone directly with FineLine Excursions.
  • No Show 100% Charge.
  • Late Arrivals 100% Charge.
  • In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands.
How do I cancel my tour?
Remember that confirmation number we gave you when you made the reservation? Make sure you have that number handy, and just call our office or number you used to make your reservation. You may also re-schedule tours without any issues.
What about bad weather? Will Fine Line allow late cancellations and refunds?
Nope. Most tours go on rain or shine. So unless there is a hurricane or other event that causes tour facilities or locations to close, Fine Line will not cancel tours or provide refunds inside the 2-day cancellation window.
We are in a tropical island, a little rain won’t kill you. We are sure you’ll have a good time, and the tour will go on with only a few adjustments.
Our tour operates during shine, light rain, rain, but anything heavier or involving lightening becomes a safety threat.
While the service is in progress, cancellations due to weather conditions are solely at the discretion of the driver or tour guide.
A 50% will be made if the service that is in progress is cancelled due to severe weather conditions.
Will Fine Line cancel a Rainforest tour if it is raining?
Chances are it will be raining in the rainforest!
Will our tour be cancelled if not enough people sign up?
A minimum number of 6 passengers are required to operate each tour. This doesn’t mean that you have to have all six guests in your party; you can simply join other guests from other groups that are on the same tour. In the event that the minimum amount required is not met, we will get in contact with you before the trip and you will have the option of switching dates, pay for the additional spaces that are not filled or cancel your reservation if you want.

Rainforest Tour Questions

Is Lunch/ Dinner included in the Tour fee?
No.
In between activities there will be one main stop for food at a local restaurant. Meals are not included on the price for these tours. FineLine bus will have complimentary bottled water on all our tour buses.
After the Rainforest Hiking tour through “El Yunque” National Forest we will board the bus descending from the mountains, and head for a delicious dinner featuring authentic Puerto Rican style cooking.
Restaurant Alternatives:We will have other yummy local food options. We will notify you on the day of the tour should there be any changes. Lunch and gratuities are not included in Tour prices.
Average cost $12 to $14 per person For your entrée you will have the choice of chicken, fish, steak or pork to go along with rice and beans, plantains, green salad and soft drink. Vegetarian meal option is available. Your tour guide will ask for the food order on the day of the tour.
Will it rain in the Rainforest?
Yes it will!!!
This is the area were it rains the most in Puerto Rico. The Rainforest receives from 200 to 250 inches of rain every year. The three driest months for the forest are February-March-April, the rest of the year the forest is back to its usual water flow. You might get wet at some point of your trip!
How long is the hike at the Rainforest?
The hike to La Mina Falls is .7miles downhill and .7miles uphill, a total of 1.4 miles. The hike to La Mina is considered moderate to strenuous; therefore, guest should be in good physical health. (referring to our “Rainforest Hiking Tour” only – NOT the Walking Tour.)
Will we be able to get in the waterfalls?
Yes, but always weather permitting!
You will be able to get into the waterfalls if you like. However, in the event of prolonged showers, this activity will not be permitted as heavy rainfall can cause dangerous flash flooding.

Bio Bay & Rainforest Tour

How Long Is The Hike At The Rainforest?
The hike to La Mina Falls is .7miles downhill and .7miles uphill, a total of 1.4 miles. The hike to La Mina is considered moderate to strenuous; therefore, guest should be in good physical health.
We Be Able To Get In The Waterfalls?
Yes, But Always Weather Permitting!
You will be able to get into the waterfalls if you’d like. However, in the event of heavy prolonged showers this activity will not be permitted as the heavy waterfalls may put in danger the safety of the group.
What Is Included In The Bio Bay tour?
Equipment:
  • Kayaks with performance back supports
  • Featherable paddle
  • Extrasport, USCG Approved paddling life jacket
  • Personal dry bags for valuables
  • Mask, silicone snorkel & fins
Instruction covering:
  • Paddling
  • Ocean safety
  • Kayak launching and landing
  • Kayak entry techniques
What's Not Included?
  • Towels
  • Prescription snorkel masks
  • Wetsuits
  • Sandals or water shoes

Ocean Kayak & Snorkeling Tour

What Is Included In The Price?
  • Kayaks with performance back supports
  • Featherable paddle
  • Extrasport, USCG Approved paddling life jacket
  • Safe in-land storage for valuables
  • Mask, silicone snorkel & fins
  • Selection of Seasonal Fruits, Snacks and Refreshments
Instruction covering:
  • Paddling
  • Ocean safety
  • Kayak launching and landing
  • Kayak entry techniques
  • Guided snorkeling at the various snorkeling locations
  • Assistance during launching and landing at beaches
  • Full guide service throughout the tour and eco interpretation
  • Digital pictures of your experience
What's Not Included?
  • Towels
  • Sunblock
  • Prescription snorkel masks
  • Wetsuits
  • Sandals or water shoes
Can We Bring Our Own Snorkel Gear?
Absolutely!
You are welcome to bring anything you'd like and that certainly includes snorkeling gear. We recommend you bring anything of your own that you'd like to use and if you're missing any essential gear, we'll fill in the gaps for you.
Do You Provide Food On The Trip?
Yes, our Aquafari excursion includes a selection of fruits, pre packaged snacks, and refreshments. However is not intended as lunch or breakfast. We recommend you have a small breakfast before joining us in the morning, and plan to eat lunch after the trip.
I'm Not A Good Swimmer, Can I Still Go?
Of Course!
We frequently have guests join us that aren't great swimmers and even some that don't swim at all! The key thing is that you can't be afraid of the water. We do require guests to wear Life Preservers during the kayaking portions of the trip and many guests choose to continue wearing them during the snorkeling as well.
So even if you're not a great swimmer, you can participate, just so long as you're not afraid of the water and/or ocean.
I Wear Glasses, How Do I Snorkel?
A Prescription Optical Mask.
Due to the enormous range of potential prescriptions we don't offer optical snorkel masks.
Do We Have Wetsuits For Rent?
No.
We find that most all guests don't need wetsuits and thus we don't actually offer them. The water temperature fluctuates a bit depending upon the season, but it is usually almost 80 degrees. That said, if you are someone that gets cold easily or you simply would like to wear a wetsuit, most all of the local dive shops do rent and sell such equipment.
Can I Bring A Camera?
Of Course; But You Don’t Have To!
As part of our service, our guides will digitally photograph your experience. After the tour is over, we will send the pictures taken back to your email were you can enjoy them at no extra cost! This is only available on our Aquafari excursion.

Island Hop & Mini Boat Tour

What Is Included In The Price?
  • Your Own 13’ “Caribe” Inflatable Boat with 40hp Four Stroke Motor
  • Extrasport, USCG Approved paddling life jacket
  • Mask, silicone snorkel & fins and mesh bag
  • Selection of Seasonal Fruits, Snacks and Refreshments.
Instruction covering:
  • Boating Basics
  • Snorkeling
  • Ocean safety
Snorkeling at various snorkeling locations
Professionally trained guide throughout the tour and eco interpretation
Are there any restrictions or weight requirements?
Yes, children must be (8) eight years or older and be accompanied by an adult in each Mini Boat. Additionally, each adult Mini Boat driver must be 18 years or older and present Photo ID at check in. Residents of Puerto Rico born after 1972 should present Navigation License to captain a mini boat.
There is a per person weight limit of 300 lbs and a total, per boat limit of 700 lbs.
Are there any health restrictions?
Part of the fun at MINI BOAT ADVENTURES is that, at times, we will be riding in open water. Although usually calm, the sea can be choppy at times. We strongly do not recommend guests with neck or back problems or recent surgery to participate in this trip. Pregnant women should not participate.
Are good swimming skills required?
You don't need to be an experienced swimmer to join and enjoy the snorkeling as you will be wearing a lifejacket and all of our guides will be in the water with you to assist you. Non-snorkelers and non-swimmers are free to relax onboard and enjoy a drink.
Cancellation Policy & Weather
Tours are non-refundable if cancelled under 48 hours. Up until 48 hours until trip check-in time, you may make any changes or cancellations that you like, all without any penalty. All you have to do is email or call us. Cancellations made within, no shows or guests missing the departure time will receive full charge.
Weather
If we cancel a tour due to weather, you will not be charged. We make all the determinations about weather cancellations however, so please don't make the mistake of deciding you're not going to come because you think the weather might not be acceptable, as you will be charged if the trip goes out.
If you ever have a question about the weather conditions, please call us to be sure.
Is there a maximum weight to participate?
300 lbs per person - our Mini Boats can accommodate up to 700 lbs of weight.
What is the minimum age to participate?
Eight years old. And must be accompanied by an adult.
What about our valuables, do you provide storage?
Absolutely! We can provide secure in-land storage for any valuables you may want to leave behind while Mini Boating.